What We Collect and Why It Stays With Us
When you open an account, we collect the details you submit — name, email address, phone number, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records are kept to process withdrawals, verify account ownership, and meet the
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financial record-keeping obligations that apply in the regions where we operate. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to make sure the mobile experience loads correctly whether you are in Ipoh
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or anywhere else in Malaysia. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete your transaction. We retain account records for as long as your account is active and for a
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period after closure as required by applicable law. You can request a copy of your data or ask us to delete it by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.